Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Bagelle delivers orders across Pakistan. Please review the available shipping methods, charges, and delivery timelines before placing your order.

Shipping Methods

Normal Delivery

  • Estimated delivery time: 6 to 7 business days

  • Shipping charges: Rs. 250

Fast Delivery

  • Estimated delivery time: 3 to 4 business days

  • Shipping charges: Rs. 400

Delivery timelines begin after the order has been successfully confirmed. Business days do not include Sundays or public holidays.

Order Confirmation

Customers must provide a valid phone number, email address, and complete delivery address when placing an order.

Bagelle may contact the customer by phone, SMS, email, or WhatsApp to confirm the order. Orders with incomplete or unverifiable information may be delayed or cancelled.

Shipping Coverage

We deliver to cities and serviceable locations across Pakistan. Delivery to remote or less-accessible areas may require additional time, depending on courier availability.

Delivery Delays

The stated delivery times are estimates. Deliveries may be delayed due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Security or road conditions

  • Remote delivery locations

  • Incorrect or incomplete customer information

  • Other circumstances beyond our reasonable control

Bagelle will make reasonable efforts to assist customers in tracking delayed orders but cannot guarantee delivery on an exact date or time.

Payment Methods

The following payment methods are available:

Cash on Delivery (COD)

Customers can pay the total order amount to the courier at the time of delivery.

Please keep the payment amount ready when receiving the parcel. Customers are requested not to place a Cash on Delivery order unless they intend to receive it.

Bank Deposit

Customers may pay through bank deposit using the account details provided during checkout or order confirmation.

Orders paid through bank deposit will be processed after successful payment verification. Customers may be asked to provide proof of payment.

All transactions are handled securely and with reasonable measures to protect customer information.

Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery and contact details.

Bagelle will not be responsible for delays, failed deliveries, or returned parcels caused by:

  • An incorrect or incomplete address

  • An unavailable or incorrect phone number

  • The customer being unavailable to receive the parcel

  • The customer refusing a confirmed order

Additional delivery charges may apply if an order must be shipped again because of incorrect information or an unsuccessful delivery attempt.

Parcel Inspection and Damaged Items

Customers are advised to record a complete, unedited parcel-opening video immediately after receiving the order.

If you receive an incorrect or damaged item, contact us within 24 hours of delivery and provide:

  • Your order number

  • Clear photographs of the item

  • A complete, unedited parcel-opening video

Claims submitted after 24 hours or without sufficient evidence may not be accepted. Please refer to our No Return & No Refund Policy for complete details.

Contact Us

For shipping-related questions or order assistance, contact us at:

Email: info@bagelle.online
Website: bagelle.online